Search for tag: "case"

Expecting a response? Escalate to a case

Explaining the benefits of escalating a Quick Enquiry to a Case.

From  Christopher Harris on November 13th, 2020 0 likes 16 plays 0  

T1_2_Regression_Testing

This part of the lecture covers Regression Testing, gives a few examples from past EPCC projects and discusses the selection of suitable tests.

From  Evgenij Belikov on October 7th, 2020 0 likes 56 plays 0  

Case Management - how to escalate a Quick Enquiry into a Case

How to escalate a Quick Enquiry into a Case; and how to resolve it in that instance.

From  Christopher Harris on July 15th, 2020 0 likes 166 plays 0  

How to change Priority

How to change the priority on a case.

From  Christopher Harris on June 12th, 2020 0 likes 100 plays 0  

How to merge cases

How to merge duplicate cases into a single case.

From  Christopher Harris on June 12th, 2020 0 likes 105 plays 0  

Ilie Bivol IDCORE

Ilie Bivol, IDCOREan Further Information can be found on the IDCORE website: https://www.idcore.ac.uk

From  Encarnacion Medina-Lopez on February 1st, 2019 0 likes 99 plays 0  

Higher Education Conversational UI - Student Recruitment

An example of an interaction with a conversational UI that acts as a support for students considering a course in the university.

From  Efstratios Filalithis on August 29th, 2018 0 likes 9 plays 0  

Higher Education Conversational UI - Student Assistant

An example of an interaction with a conversational UI that acts as an assistant to students. Note this example assumes that a user is logged into a portal so it can use their information to answer…

From  Efstratios Filalithis on August 29th, 2018 0 likes 2 plays 0  

Higher Education Conversational UI - Appointment

An example of an interaction with a conversational UI that manages appointments with university services.

From  Efstratios Filalithis on August 29th, 2018 0 likes 4 plays 0  

Higher Education Conversational UI - Library Support

An example of an interaction with a conversational UI that manages library services. Note this example does not assume a user to be logged into any system.

From  Efstratios Filalithis on August 29th, 2018 0 likes 3 plays 0  

Case study exercise: At the Assessment Centre

Shows candidates being assessed by actual recruiters at an assessment centre. 4m 51s Copyright AGCAS (Association of Graduate Careers Advisory Services)

From  Jane Challinor on August 6th, 2018 0 likes 125 plays 0  

Animal Welfare: Feelings, Fitness, Freedoms

The 'Three F's concept in animal welfare, 'Feelings, Fitness and Freedoms' can be used to evaluate the welfare of any animal. In this example we run through a case study of a…

From  Jill MacKay on October 4th, 2016 0 likes 17 plays

Skin cancer in (under) five minutes.

A very (!) brief introduction to skin cancer.

From  Jonathan Rees on June 22nd, 2016 0 likes 144 plays 0  

Skin cancer: an unhelpful term?

Skin cancers behave very differently biologically. Is the term still useful in the clinic?

From  Jonathan Rees on February 17th, 2016 0 likes 52 plays 0