Search for tag: "case"

Expecting a response? Escalate to a case

Explaining the benefits of escalating a Quick Enquiry to a Case.

From  Stella Gouzon 0 likes 25 plays 0  

T1_2_Regression_Testing

This part of the lecture covers Regression Testing, gives a few examples from past EPCC projects and discusses the selection of suitable tests.

From  Evgenij Belikov 0 likes 93 plays 0  

Case Management - how to escalate a Quick Enquiry into a Case

How to escalate a Quick Enquiry into a Case; and how to resolve it in that instance.

From  Stella Gouzon 0 likes 240 plays 0  

How to change Priority

How to change the priority on a case.

From  Stella Gouzon 0 likes 133 plays 0  

How to merge cases

How to merge duplicate cases into a single case.

From  Stella Gouzon 0 likes 147 plays 0  

Ilie Bivol IDCORE

Ilie Bivol, IDCOREan Further Information can be found on the IDCORE website: https://www.idcore.ac.uk

From  Encarnacion Medina-Lopez 0 likes 150 plays 0  

Higher Education Conversational UI - Student Recruitment

An example of an interaction with a conversational UI that acts as a support for students considering a course in the university.

From  Efstratios Filalithis 0 likes 9 plays 0  

Higher Education Conversational UI - Student Assistant

An example of an interaction with a conversational UI that acts as an assistant to students. Note this example assumes that a user is logged into a portal so it can use their information to answer…

From  Efstratios Filalithis 0 likes 2 plays 0  

Higher Education Conversational UI - Appointment

An example of an interaction with a conversational UI that manages appointments with university services.

From  Efstratios Filalithis 0 likes 4 plays 0  

Higher Education Conversational UI - Library Support

An example of an interaction with a conversational UI that manages library services. Note this example does not assume a user to be logged into any system.

From  Efstratios Filalithis 0 likes 3 plays 0  

Fitting Parameters

How we fit parameters for the linear model

From  Nigel Goddard 1 likes 3,753 plays 0  

Animal Welfare: Feelings, Fitness, Freedoms

The 'Three F's concept in animal welfare, 'Feelings, Fitness and Freedoms' can be used to evaluate the welfare of any animal. In this example we run through a case study of a…

From  Jill MacKay 0 likes 19 plays

Skin cancer in (under) five minutes.

A very (!) brief introduction to skin cancer.

From  Jonathan Rees 0 likes 161 plays 0  

Skin cancer: an unhelpful term?

Skin cancers behave very differently biologically. Is the term still useful in the clinic?

From  Jonathan Rees 0 likes 56 plays 0