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Explaining the benefits of escalating a Quick Enquiry to a Case.
Licence Type
All rights reserved The University of Edinburgh
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Who are the Enquiry Management team (EMT) and what do they do? This video features a brief tour of the Dynamics 365 system used by the EMT.
Licence Type
All rights reserved The University of Edinburgh
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How to send an email in Dynamics in order to respond to an enquiry. UPDATE: As of 17/9/2020 the font size to be used is 11 with an approved University font e.g. Arial. UPDATE: For the best results…
Licence Type
All rights reserved The University of Edinburgh
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How to escalate a Quick Enquiry into a Case; and how to resolve it in that instance.
Licence Type
All rights reserved The University of Edinburgh
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How to deactivate a quick enquiry or a contact on Dynamics
Licence Type
All rights reserved The University of Edinburgh
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How to create a Quick Enquiry in Dynamics.
Licence Type
All rights reserved The University of Edinburgh
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