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Explaining the benefits of escalating a Quick Enquiry to a Case.
Licence Type
All rights reserved The University of Edinburgh
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Who are the Enquiry Management team (EMT) and what do they do? This video features a brief tour of the Dynamics 365 system used by the EMT.
Licence Type
All rights reserved The University of Edinburgh
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How to escalate a Quick Enquiry into a Case; and how to resolve it in that instance.
Licence Type
All rights reserved The University of Edinburgh
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How to create and manage contacts in Dynamics.
Licence Type
All rights reserved The University of Edinburgh
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Managing your workload in Dynamics by utilising Queues and Dashboards.
Licence Type
All rights reserved The University of Edinburgh
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How to assign a record in Dynamics
Licence Type
All rights reserved The University of Edinburgh
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How to deactivate a quick enquiry or a contact on Dynamics
Licence Type
All rights reserved The University of Edinburgh
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