Search for tag: "inquiry"

Enquiry Management Show and Tell

Who are the Enquiry Management team (EMT) and what do they do? This video features a brief tour of the Dynamics 365 system used by the EMT.

From  Christopher Harris on July 21st, 2020 0 likes 182 plays 0  

Email management - How to send emails

How to send an email in Dynamics in order to respond to an enquiry. UPDATE: As of 17/9/2020 the font size to be used is 11 with an approved University font e.g. Arial.

From  Christopher Harris on July 21st, 2020 0 likes 153 plays 0  

Tasks

A summary of tasks in Dynamics, how to create and complete.

From  Christopher Harris on July 20th, 2020 0 likes 147 plays 0  

Case Management - how to escalate a Quick Enquiry into a Case

How to escalate a Quick Enquiry into a Case; and how to resolve it in that instance.

From  Christopher Harris on July 15th, 2020 0 likes 136 plays 0  

Contact Management

How to create and manage contacts in Dynamics.

From  Christopher Harris on July 14th, 2020 0 likes 272 plays 0  

How to manage your workload

Managing your workload in Dynamics by utilising Queues and Dashboards.

From  Christopher Harris on July 9th, 2020 0 likes 234 plays 0  

Modelling Processes

Modelling Processes

From  Dimitrios Doudesis on June 30th, 2020 0 likes 73 plays 0  

The assign function

How to assign a record in Dynamics

From  Christopher Harris on June 11th, 2020 0 likes 141 plays 0  

Deactivate a Quick Enquiry or a Contact

How to deactivate a quick enquiry or a contact on Dynamics

From  Christopher Harris on June 11th, 2020 0 likes 95 plays 0  

Quick Enquiries

How to create a Quick Enquiry in Dynamics.

From  Christopher Harris on June 10th, 2020 0 likes 139 plays 0