Search for tag: "inquiry"

Expecting a response? Escalate to a case

Explaining the benefits of escalating a Quick Enquiry to a Case.

From  Stella Gouzon on November 13th, 2020 0 likes 19 plays 0  

Ecology of Yezo Dear Living in Hokkaido

Hokkaido Conference

From  Brian Mather on October 27th, 2020 0 likes 12 plays 0  

Enquiry Management Show and Tell

Who are the Enquiry Management team (EMT) and what do they do? This video features a brief tour of the Dynamics 365 system used by the EMT.

From  Stella Gouzon on July 21st, 2020 0 likes 296 plays 0  

Email management - How to send emails

How to send an email in Dynamics in order to respond to an enquiry. UPDATE: As of 17/9/2020 the font size to be used is 11 with an approved University font e.g. Arial. UPDATE: For the best results…

From  Stella Gouzon on July 21st, 2020 0 likes 245 plays 0  

Tasks

A summary of tasks in Dynamics, how to create and complete.

From  Stella Gouzon on July 20th, 2020 0 likes 227 plays 0  

Case Management - how to escalate a Quick Enquiry into a Case

How to escalate a Quick Enquiry into a Case; and how to resolve it in that instance.

From  Stella Gouzon on July 15th, 2020 0 likes 214 plays 0  

Contact Management

How to create and manage contacts in Dynamics.

From  Stella Gouzon on July 14th, 2020 0 likes 432 plays 0  

How to manage your workload

Managing your workload in Dynamics by utilising Queues and Dashboards.

From  Stella Gouzon on July 9th, 2020 0 likes 372 plays 0  

Modelling Processes

Modelling Processes

From  Dimitrios Doudesis on June 30th, 2020 0 likes 74 plays 0  

The assign function

How to assign a record in Dynamics

From  Stella Gouzon on June 11th, 2020 0 likes 223 plays 0  

Deactivate a Quick Enquiry or a Contact

How to deactivate a quick enquiry or a contact on Dynamics

From  Stella Gouzon on June 11th, 2020 0 likes 144 plays 0  

Quick Enquiries

How to create a Quick Enquiry in Dynamics.

From  Stella Gouzon on June 10th, 2020 0 likes 220 plays 0  

Values: Empathy, Wonder, Openness

Students and staff talk about the concept of values in Learning and Teaching as part of the Near Future Teaching Project. The Near Future Teaching project is about working together to co-design the…

From  Michael Gallagher on June 16th, 2018 0 likes 893 plays 0