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Explaining the benefits of escalating a Quick Enquiry to a Case.
Licence Type
All rights reserved The University of Edinburgh
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Hokkaido Conference
Publisher
Digital Education Unit Licence Type
All rights reserved The University of Edinburgh Language
English Date Created
October 27th, 2020
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Who are the Enquiry Management team (EMT) and what do they do? This video features a brief tour of the Dynamics 365 system used by the EMT.
Licence Type
All rights reserved The University of Edinburgh
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How to send an email in Dynamics in order to respond to an enquiry. UPDATE: As of 17/9/2020 the font size to be used is 11 with an approved University font e.g. Arial. UPDATE: For the best results…
Licence Type
All rights reserved The University of Edinburgh
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A summary of tasks in Dynamics, how to create and complete.
Licence Type
All rights reserved The University of Edinburgh
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How to escalate a Quick Enquiry into a Case; and how to resolve it in that instance.
Licence Type
All rights reserved The University of Edinburgh
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How to create and manage contacts in Dynamics.
Licence Type
All rights reserved The University of Edinburgh
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Managing your workload in Dynamics by utilising Queues and Dashboards.
Licence Type
All rights reserved The University of Edinburgh
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Modelling Processes
Course Code
GLHE11086 Licence Type
Creative Commons - Attribution Share A Like
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How to assign a record in Dynamics
Licence Type
All rights reserved The University of Edinburgh
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How to deactivate a quick enquiry or a contact on Dynamics
Licence Type
All rights reserved The University of Edinburgh
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How to create a Quick Enquiry in Dynamics.
Licence Type
All rights reserved The University of Edinburgh
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Students and staff talk about the concept of values in Learning and Teaching as part of the Near Future Teaching Project. The Near Future Teaching project is about working together to co-design the…
Licence Type
Creative Commons - Attribution Date Created
June 18th, 2018
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