Search for tag: "service excellence programme"

SEP Leader Call - 24 September 2019

Service Excellence Programme Leader Call and accompanying slides from Tuesday 24th September 2019.

From  Joe West on September 26th, 2019 0 likes 29 plays 0  

SEP Leader Call - 27 August 2019

Service Excellence Programme Leader Call and accompanying slides from Tuesday 27th August 2019.

From  Joe West on August 29th, 2019 0 likes 31 plays 0  

SEP Leader Call - 30 July 2019

Service Excellence Programme Leader Call and accompanying slides from Tuesday 30th July 2019.

From  Joe West on July 31st, 2019 0 likes 27 plays 0  

Core Systems SME Welcome & Introduction

Core Systems SME Welcome & Introduction

From  Joe West on June 27th, 2019 0 likes 118 plays 0  

Core Systems Tom Overview 5 June 2019

Target Operating Model Overview and introduction session to the Core Systems Implementation Programme

From  Craig Middlemass on June 7th, 2019 0 likes 31 plays 0  

Core Systems Kick Off 4 June 2019

The first session for the initiation of the Core Systems Implementation Programme.

From  Craig Middlemass on June 7th, 2019 0 likes 63 plays 0  

Building our new Core System together

We spoke to Subject Matter Experts during the due diligence sessions, to get their opinions on being involved in the process.

From  Joe West on February 27th, 2019 0 likes 196 plays 0  

SEP Newsletter January 2019

Service Excellence Programme Lead Barry Neilson looks ahead to programme highlights in 2019.

From  Tim Gray on January 23rd, 2019 0 likes 240 plays 0  

Service Excellence Programme update

Sally Priestly and Sarah MacKenzie discuss progress on the Service Excellence Programme. ECA Staff Forum channel on Media Hopper: https://edin.ac/2LgP9i8 ECA Staff Forum on the ECA intranet…

From  Andrew Collins on November 8th, 2018 0 likes 21 plays 0  

Interview with Chris MacLeod the new Student Administration & Support Programme Lead

Description to be added

From  Tim Gray on October 19th, 2018 0 likes 161 plays 0  

SA&S Designing our future together

Key stakeholders in this important sub-programme within SEP discuss important aspects of the programme.

From  Tim Gray on September 23rd, 2018 0 likes 154 plays 1  

Meet Phil Spencer

Interview with Phil Spencer - Director of HR Operations

From  Tim Gray on September 17th, 2018 0 likes 250 plays 0  

SEP team: Spotlight on. . .part two

In the second part of our spotlight on SEP team, members of the Service Excellence Programme (SEP) share their current activities and hopes for the University as a result of SEP.

From  Tim Gray on May 16th, 2018 0 likes 116 plays 0  

SEP team: Spotlight on. . .

Members from the Service Excellence Programme (SEP) share their current activities and hopes for the University as a result of SEP.

From  Tim Gray on March 25th, 2018 0 likes 225 plays 0  

Interview with Interim HR Director James Saville

Our new Interim HR Director, James Saville shares his HR journey and what’s important to him as a leader. James also highlights the challenges for the Service Excellence Programme and the HR…

From  Tim Gray on February 16th, 2018 0 likes 555 plays 0  

Service Excellence Heads of College

Description to be added.

From  Tim Gray on February 11th, 2018 0 likes 246 plays 0