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Expecting a response? Escalate to a case duration 3 minutes 28 seconds Expecting a response? Escalate to a case Expecting a response? Escalate to a case	Expecting a response? Escalate to a case Explaining the benefits of escalating a Quick Enquiry to a Case. case quick enquiry dynamics escalate inquiry reply inquirer person press client inquiries team neil koch storey process refresh sieve toggle function advantage land From Stella Gouzon 0 likes 36 plays 0 Licence Type All rights reserved The University of Edinburgh