Search for tag: "inquiry"

(UG and PG) How-to use EdHelp

This how-to video explains how to use one of the University's central services EdHelp. EdHelp has been created to ensure that you have the best possible experience when you need support.The…

From  Tim Gray on August 5th, 2021 0 likes 101 plays 0  

Quick Enquiries

How to create a Quick Enquiry in Dynamics Enquiry Status – Open Title – Create a detailed title that describes the enquiry to set it apart from other enquiries. Source Channel - Where…

From  Josie Shirra on June 25th, 2021 0 likes 23 plays 0  

Email Management - How to Send Emails

How to send an email in Dynamics to respond to an enquiry.

From  Josie Shirra on June 18th, 2021 0 likes 25 plays 0  

Navigating Special Collections catalogues (LibSmart II)

This video provides the answers to the Searching for items in the catalogues task.

From  Francesca Baseby on April 30th, 2021 0 likes 5 plays 0  

Expecting a response? Escalate to a case

Explaining the benefits of escalating a Quick Enquiry to a Case.

From  Stella Gouzon on November 13th, 2020 0 likes 24 plays 0  

Ecology of Yezo Dear Living in Hokkaido

Hokkaido Conference

From  Brian Mather on October 27th, 2020 0 likes 14 plays 0  

Enquiry Management Show and Tell

Who are the Enquiry Management team (EMT) and what do they do? This video features a brief tour of the Dynamics 365 system used by the EMT.

From  Stella Gouzon on July 21st, 2020 0 likes 338 plays 0  

Tasks

A summary of tasks in Dynamics, how to create and complete.

From  Stella Gouzon on July 20th, 2020 0 likes 246 plays 0  

Case Management - how to escalate a Quick Enquiry into a Case

How to escalate a Quick Enquiry into a Case; and how to resolve it in that instance.

From  Stella Gouzon on July 15th, 2020 0 likes 237 plays 0  

Contact Management

How to create and manage contacts in Dynamics.

From  Stella Gouzon on July 14th, 2020 0 likes 476 plays 0  

How to manage your workload

Managing your workload in Dynamics by utilising Queues and Dashboards.

From  Stella Gouzon on July 9th, 2020 0 likes 411 plays 0  

Modelling Processes

Modelling Processes

From  Dimitrios Doudesis on June 30th, 2020 0 likes 172 plays 0  

The assign function

How to assign a record in Dynamics

From  Stella Gouzon on June 11th, 2020 0 likes 248 plays 0