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4 Media

Service Desk Best Practice duration 14 minutes 14 seconds Service Desk Best Practice Service Desk Best Practice	Service Desk Best Practice Providing a service desk is a distinct expertise. itil service From Lisa McDonald 0 likes 42 plays 0 Licence Type All rights reserved The University of Edinburgh Language English Date Created July 23rd, 2020
Advantages of being 2nd Line duration 8 minutes 10 seconds Advantages of being 2nd Line Advantages of being 2nd Line	Advantages of being 2nd Line Advocates UniDesk teams to consider becoming 2nd line only to provide overall better service through consistency and more efficient collaborative processes. itil service management unidesk From Lisa McDonald 1 likes 74 plays 0 Licence Type All rights reserved The University of Edinburgh Language English Date Created July 9th, 2020
ITIL RACI Explained duration 2 minutes 14 seconds ITIL RACI Explained ITIL RACI Explained	ITIL RACI Explained A quick description of what RACI is itil service management raci From Lisa McDonald 0 likes 4 plays 0
First Line Walk-Ins for Second Line Operators duration 2 minutes 46 seconds First Line Walk-Ins for Second Line Operators First Line Walk-Ins for Second Line Operators	First Line Walk-Ins for Second Line Operators How to create a call at first line and immediately escalate to second line. unidesk itil service management From Lisa McDonald 0 likes 79 plays 0 Licence Type All rights reserved The University of Edinburgh Date Created December 10th, 2018