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Service Desk Best Practice duration 14 minutes 14 seconds Service Desk Best Practice Service Desk Best Practice	Service Desk Best Practice Providing a service desk is a distinct expertise. itil +1 More From Lisa McDonald 0 likes 55 plays 0 Licence Type All rights reserved The University of Edinburgh Language English Date Created July 23rd, 2020
Advantages of being 2nd Line duration 8 minutes 10 seconds Advantages of being 2nd Line Advantages of being 2nd Line	Advantages of being 2nd Line Advocates UniDesk teams to consider becoming 2nd… itil +3 More From Lisa McDonald 1 likes 82 plays 0 Licence Type All rights reserved The University of Edinburgh Language English Date Created July 9th, 2020
ITIL RACI Explained duration 2 minutes 14 seconds ITIL RACI Explained ITIL RACI Explained	ITIL RACI Explained A quick description of what RACI is itil +3 More From Lisa McDonald 0 likes 5 plays 0
First Line Walk-Ins for Second Line Operators duration 2 minutes 46 seconds First Line Walk-Ins for Second Line Operators First Line Walk-Ins for Second Line Operators	First Line Walk-Ins for Second Line Operators How to create a call at first line and… unidesk +3 More From Lisa McDonald 0 likes 124 plays 0 Licence Type All rights reserved The University of Edinburgh Date Created December 10th, 2018

Service Desk Best Practice