Search for tag: "itil"

Thumbnail for Service Desk Best Practice

Service Desk Best Practice

duration 14 minutes 14 seconds

Service Desk Best Practice

Service Desk Best Practice

Service Desk Best Practice

Providing a service desk is a distinct expertise.

itil
+1 More
From  Lisa McDonald 0 likes 45 plays 0  
Licence Type
All rights reserved The University of Edinburgh
Language
English
Date Created
July 23rd, 2020
Thumbnail for Advantages of being 2nd Line

Advantages of being 2nd Line

duration 8 minutes 10 seconds

Advantages of being 2nd Line

Advantages of being 2nd Line

Advantages of being 2nd Line

Advocates UniDesk teams to consider becoming 2nd line only to provide overall better service through consistency and more efficient collaborative processes.

itil
+3 More
From  Lisa McDonald 1 likes 77 plays 0  
Licence Type
All rights reserved The University of Edinburgh
Language
English
Date Created
July 9th, 2020
Thumbnail for ITIL RACI Explained

ITIL RACI Explained

duration 2 minutes 14 seconds

ITIL RACI Explained

ITIL RACI Explained

ITIL RACI Explained

A quick description of what RACI is

itil
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From  Lisa McDonald 0 likes 4 plays 0  
Thumbnail for First Line Walk-Ins for Second Line Operators

First Line Walk-Ins for Second Line Operators

duration 2 minutes 46 seconds

First Line Walk-Ins for Second Line Operators

First Line Walk-Ins for Second Line Operators

First Line Walk-Ins for Second Line Operators

How to create a call at first line and immediately escalate to second line.

unidesk
+3 More
From  Lisa McDonald 0 likes 83 plays 0  
Licence Type
All rights reserved The University of Edinburgh
Date Created
December 10th, 2018