Search for tag: "unidesk"

UniDesk Familiarisation Video

A brief guided tour of UniDesk, intended to familiarise new Operators with the interface,

From  Robert Gormley 0 likes 79 plays 2  

Advantages of being 2nd Line

Advocates UniDesk teams to consider becoming 2nd line only to provide overall better service through consistency and more efficient collaborative processes.

From  Lisa McDonald 1 likes 74 plays 0  

First Line Walk-Ins for Second Line Operators

How to create a call at first line and immediately escalate to second line.

From  Lisa McDonald 0 likes 79 plays 0