Search for tag: "unidesk"

UniDesk Familiarisation Video duration 7 minutes 45 seconds UniDesk Familiarisation Video UniDesk Familiarisation Video	UniDesk Familiarisation Video A brief guided tour of UniDesk, intended to familiarise new Operators with the interface, unidesk call management button widget groups desk start task unit operators tasks buttons menu dashboard board call settings overview shortcuts field fields dashboards From Robert Gormley 0 likes 66 plays 2 Licence Type All rights reserved Date Created July 25th, 2022 Retain Source File Yes
Advantages of being 2nd Line duration 8 minutes 10 seconds Advantages of being 2nd Line Advantages of being 2nd Line	Advantages of being 2nd Line Advocates UniDesk teams to consider becoming 2nd line only to provide overall better service through consistency and more efficient collaborative processes. itil service management unidesk From Lisa McDonald 1 likes 74 plays 0 Licence Type All rights reserved The University of Edinburgh Language English Date Created July 9th, 2020
First Line Walk-Ins for Second Line Operators duration 2 minutes 46 seconds First Line Walk-Ins for Second Line Operators First Line Walk-Ins for Second Line Operators	First Line Walk-Ins for Second Line Operators How to create a call at first line and immediately escalate to second line. unidesk itil service management From Lisa McDonald 0 likes 79 plays 0 Licence Type All rights reserved The University of Edinburgh Date Created December 10th, 2018