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A brief guided tour of UniDesk, intended to familiarise new Operators with the interface,
Licence Type
All rights reserved Date Created
July 25th, 2022 Retain Source File
Yes
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Advocates UniDesk teams to consider becoming 2nd line only to provide overall better service through consistency and more efficient collaborative processes.
Licence Type
All rights reserved The University of Edinburgh Language
English Date Created
July 9th, 2020
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How to create a call at first line and immediately escalate to second line.
Licence Type
All rights reserved The University of Edinburgh Date Created
December 10th, 2018
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