07:45duration 7 minutes 45 seconds
UniDesk Familiarisation Video
A brief guided tour of UniDesk, intended to…
08:10duration 8 minutes 10 seconds
Advantages of being 2nd Line
Advocates UniDesk teams to consider becoming 2nd…
02:46duration 2 minutes 46 seconds
First Line Walk-Ins for Second Line Operators
How to create a call at first line and…