03:28 duration 3 minutes 28 seconds
Expecting a response? Escalate to a case
Explaining the benefits of escalating a Quick Enquiry to a Case.
03:57 duration 3 minutes 57 seconds
Case Management - how to escalate a Quick Enquiry…
Case Management - how to escalate a Quick Enquiry into a Case
How to escalate a Quick Enquiry into a Case; and how to resolve it in that instance.