Search for tag: "inquiries"
Cohort Lead Experience 2022-23 Maarya SharifA short video with one of our Cohort Leads from AY2022/23, Maarya Sharif (PGT Mathematics) sharing her experience in the role. She talks about: Question 1: What has been you experience of being a…
From Geoff Fortescue
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How to... Access Heritage Collections (UG/PGT/PGR)​​This short session will explain how to discover and access items from the University's unique and diverse Heritage Collections at the Centre for Research Collections (Main Library), New…
From Lizzie Dunn
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Dynamics Scenario Workshop Recording Sept 2021In this video, EMT colleagues walk you through six scenarios you are likely to encounter when using Dynamics. Please note that we are using Sandbox, or UAT, the Dynamics training environment. We…
From Josie Shirra
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Quick EnquiriesHow to create a Quick Enquiry in Dynamics Enquiry Status – Open Title – Create a detailed title that describes the enquiry to set it apart from other enquiries. Source Channel - Where…
From Josie Shirra
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Expecting a response? Escalate to a caseExplaining the benefits of escalating a Quick Enquiry to a Case.
From Stella Gouzon
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36 plays
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Enquiry Management Show and TellWho are the Enquiry Management team (EMT) and what do they do? This video features a brief tour of the Dynamics 365 system used by the EMT.
From Stella Gouzon
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Case Management - how to escalate a Quick Enquiry into a CaseHow to escalate a Quick Enquiry into a Case; and how to resolve it in that instance.
From Stella Gouzon
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364 plays
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How to manage your workloadManaging your workload in Dynamics by utilising Queues and Dashboards.
From Stella Gouzon
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579 plays
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