Search for tag: "inquiries"

Cohort Lead Experience 2022-23 Maarya Sharif

A short video with one of our Cohort Leads from AY2022/23, Maarya Sharif (PGT Mathematics) sharing her experience in the role. She talks about: Question 1: What has been you experience of being a…

From  Geoff Fortescue 0 likes 67 plays 0  

How to... Access Heritage Collections (UG/PGT/PGR)

‚Äč‚ÄčThis short session will explain how to discover and access items from the University's unique and diverse Heritage Collections at the Centre for Research Collections (Main Library), New…

From  Lizzie Dunn 0 likes 70 plays 0  

Dynamics Scenario Workshop Recording Sept 2021

In this video, EMT colleagues walk you through six scenarios you are likely to encounter when using Dynamics. Please note that we are using Sandbox, or UAT, the Dynamics training environment. We…

From  Josie Shirra 0 likes 91 plays 0  

Quick Enquiries

How to create a Quick Enquiry in Dynamics Enquiry Status – Open Title – Create a detailed title that describes the enquiry to set it apart from other enquiries. Source Channel - Where…

From  Josie Shirra 0 likes 152 plays 0  

Expecting a response? Escalate to a case

Explaining the benefits of escalating a Quick Enquiry to a Case.

From  Stella Gouzon 0 likes 32 plays 0  

Enquiry Management Show and Tell

Who are the Enquiry Management team (EMT) and what do they do? This video features a brief tour of the Dynamics 365 system used by the EMT.

From  Stella Gouzon 0 likes 412 plays 0  

Case Management - how to escalate a Quick Enquiry into a Case

How to escalate a Quick Enquiry into a Case; and how to resolve it in that instance.

From  Stella Gouzon 0 likes 340 plays 0  

Contact Management

How to create and manage contacts in Dynamics.

From  Stella Gouzon 0 likes 550 plays 0  

How to manage your workload

Managing your workload in Dynamics by utilising Queues and Dashboards.

From  Stella Gouzon 0 likes 548 plays 0  

The assign function

How to assign a record in Dynamics

From  Stella Gouzon 0 likes 357 plays 0  

Deactivate a Quick Enquiry or a Contact

How to deactivate a quick enquiry or a contact on Dynamics

From  Stella Gouzon 0 likes 208 plays 0