Search for tag: "inquiries"

What human skills are challenging for AI systems to replicate?

This video was created as part of the Living with…

From  Maggie Dziezyc 0 likes 34 plays 0  

Cohort Lead Experience 2022-23 Maarya Sharif

A short video with one of our Cohort Leads from…

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From  Geoff Fortescue 1 likes 135 plays 0  

How to... Access Heritage Collections (UG/PGT/PGR)

​​This short session will explain how to discover…

From  Lizzie Dunn 0 likes 83 plays 0  

Dynamics Scenario Workshop Recording Sept 2021

In this video, EMT colleagues walk you through…

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From  Josie Shirra 0 likes 114 plays 0  

Quick Enquiries

How to create a Quick Enquiry in Dynamics …

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From  Josie Shirra 0 likes 191 plays 0  

Expecting a response? Escalate to a case

Explaining the benefits of escalating a Quick…

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From  Stella Gouzon 0 likes 36 plays 0  

Enquiry Management Show and Tell

Who are the Enquiry Management team (EMT) and…

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From  Stella Gouzon 0 likes 425 plays 0  

Case Management - how to escalate a Quick Enquiry into a Case

How to escalate a Quick Enquiry into a Case; and…

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From  Stella Gouzon 0 likes 367 plays 0  

Contact Management

How to create and manage contacts in Dynamics.

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From  Stella Gouzon 0 likes 572 plays 0  

How to manage your workload

Managing your workload in Dynamics by utilising…

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From  Stella Gouzon 0 likes 584 plays 0  

The assign function

How to assign a record in Dynamics

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From  Stella Gouzon 0 likes 373 plays 0  

Deactivate a Quick Enquiry or a Contact

How to deactivate a quick enquiry or a contact on…

From  Stella Gouzon 0 likes 220 plays 0