|
A short video with one of our Cohort Leads from AY2022/23, Maarya Sharif (PGT Mathematics) sharing her experience in the role. She talks about: Question 1: What has been you experience of being a…
Licence Type
Creative Commons - Attribution Share A Like Date Created
August 3rd, 2023 Retain Source File
Yes
|
|
​​This short session will explain how to discover and access items from the University's unique and diverse Heritage Collections at the Centre for Research Collections (Main Library), New…
Licence Type
All rights reserved The University of Edinburgh Language
English Date Created
July 10th, 2023 Retain Source File
Yes
|
|
In this video, EMT colleagues walk you through six scenarios you are likely to encounter when using Dynamics. Please note that we are using Sandbox, or UAT, the Dynamics training environment. We…
Licence Type
All rights reserved The University of Edinburgh Language
English Date Created
September 28th, 2021 Retain Source File
Yes
|
|
How to create a Quick Enquiry in Dynamics Enquiry Status – Open Title – Create a detailed title that describes the enquiry to set it apart from other enquiries. Source Channel - Where…
Licence Type
All rights reserved The University of Edinburgh Language
English Date Created
June 25th, 2021
|
|
Explaining the benefits of escalating a Quick Enquiry to a Case.
Licence Type
All rights reserved The University of Edinburgh
|
|
Who are the Enquiry Management team (EMT) and what do they do? This video features a brief tour of the Dynamics 365 system used by the EMT.
Licence Type
All rights reserved The University of Edinburgh
|
|
How to escalate a Quick Enquiry into a Case; and how to resolve it in that instance.
Licence Type
All rights reserved The University of Edinburgh
|
|
How to create and manage contacts in Dynamics.
Licence Type
All rights reserved The University of Edinburgh
|
|
Managing your workload in Dynamics by utilising Queues and Dashboards.
Licence Type
All rights reserved The University of Edinburgh
|
|
How to assign a record in Dynamics
Licence Type
All rights reserved The University of Edinburgh
|
|
How to deactivate a quick enquiry or a contact on Dynamics
Licence Type
All rights reserved The University of Edinburgh
|